Our renal meals are delivered from our centrally located warehouse in Kansas City, MO. We use ground delivery services from FedEx home Delivery, We can deliver renal meals everywhere in the continental US within 3 days maximum and do so with very cost effective shipping rates.
For customers that would like their meals delivered quicker than our standard service, we can also use UPS air delivery. Please allow 1 to 3 business days from the date of placing your renal meal order for standard delivery. Orders received prior to noon Central time will typically ship the same day. You may also select the specific date you want renal meal delivery to be received when you place the order in our web site shopping cart.
To keep your food arriving fresh and frozen, all standard orders are shipped Monday through Friday to arrive up to Saturday. We do NOT ship over weekends.
You will receive a notification email that your renal meal order has shipped. Should you wish to track your order you may go to the bottom of your email receipt and view your order on-line. Once on our website there is a direct link “Track My Order” which will provide the current status of the order via a direct link to the UPS website.
We have a delivery date calculator on our MagicKitchen.com website, which is accurate for these meals. Please feel free to use it! You can track exactly when your frozen renal meal will arrive.
We cannot ship frozen renal meals to PO boxes. Also we cannot provide an exact delivery time though historically we find that most deliveries are made between 2:30PM and 6:00PM, though the delivery services have until 7:00PM to deliver to a residence. To receive an order from us you do not have to be home to receive the delivery as the shipper will leave the package for you without a signature as long as the driver of the courier feels comfortable that the package will not be stolen.
Each order is shipped in a reusable, recyclable cardboard and Styrofoam container with dry ice. Typically most dry ice evaporates in shipment but should there be residual dry ice in the cooler upon receipt, please use gloves or other protective material to remove dry ice from container and dispose of it safely outside or in your sink until dissipated.